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Great Customer Service on the Telephone (Worksmart Series)


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ISBN: 081447795X - Great Customer Service on the Telephone (Worksmart Series)

Title:	Great Customer Service on the Telephone (Worksmart Series)
Author:	Kristin Anderson
Publisher:	AMACOM
Type:	Book / Paperback
Publication Date:	26 November, 1992
ISBN / ISBN-13:	081447795X / 9780814477953
List Price:	$10.95
You Save:	$2.38
Amazon Price:	$8.57

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Editorial Review / Publisher's Information:

Product Description
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: * handle irate customers * end those ""endless"" calls * take meaningful messages * handle conference calls and transfer calls * screen calls and ask focused questions * use the phone during emergencies * improve their voice effectiveness With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service.

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