Bublos.com: Books › Delivering Knock Your Socks Off Service

Delivering Knock Your Socks Off Service


Compare Prices

Add to My Books

Buy this book at Amazon

Share this book with other people •
	Bublos Link	Del.icio.us
	Tell a friend about this book

ISBN: 0814473652 - Delivering Knock Your Socks Off Service

Title:	Delivering Knock Your Socks Off Service
Author:	Performance Research Associates
Publisher:	AMACOM
Type:	Book / Paperback
Publication Date:	20 October, 2006
ISBN / ISBN-13:	0814473652 / 9780814473658
List Price:	$18.95
You Save:	$0.63
Amazon Price:	$18.32 (via Amazon marketplace seller)

Check for the same book at these other US book sites:

• [ Abebooks ] • [ Alibris ] • [ Barnes & Noble ] • [ Half.com ] • [ Powells ] … or check UK bookstores

Editorial Review / Publisher's Information:

Product Description
Extensively updated and expanded, one of the bestselling front-line customer service books ever published is now even better Keeping up with today's tougher and more demanding marketplace, Delivering Knock Your Socks Off Service is packed with all new techniques to help readers successfully work with even the most difficult customers. This indispensable guide gives readers proven tips and strategies to help them meet customers expectations and satisfy their needs, determine the right times to bend or break the rules, and become fantastic fixers and powerful problem-solvers...in short, to create a true and lasting 'Service Advantage.' Key features Written in the same accessible and humorous style that made this book a classic Features brand-new chapters on important topics such as understanding cultural and generational differences in customers, plus fresh anecdotes and never-before-seen illustrations by cartoonist John Bush

Other Items You May Enjoy:

- 101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
- The Service Profit Chain
- Coaching Knock Your Socks Off Service
- Managing Knock Your Socks Off Service
- Raving Fans: A Revolutionary Approach To Customer Service

Browse Books From These Related Subjects:

• All Subjects ›› Subjects ›› Business & Investing ›› Industries & Professions ›› Customer Service
• Biographies ›› Teens
• Education & Reference
• Health, Mind & Body
• Historical Fiction
• Horror
• Literature & Fiction
• Love & Romance
• Mysteries
• Religion & Spirituality
• Science Fiction & Fantasy
• Social Issues
• Sports & Hobbies
• All Subjects ›› Subjects
• Products ›› All product
• Products ›› Books

• International bookstores from Amazon:					›› more online bookstores

United States	Canada	France	Germany	Japan	Spain	United Kingdom

	Find Books Faster … Buy Books Cheaper, at Bublos The Web's Favorite Book Price Comparison Site