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Customer Service Training 101: Quick and Easy Techniques That Get Great Results

 Customer Service Training 101: Quick and Easy Techniques That Get Great Results at Amazon.com


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ISBN: 0814472907 - Customer Service Training 101: Quick and Easy Techniques That Get Great Results  
Title:Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Author:Renee Evenson
Publisher:AMACOM
Type:Book / Paperback
Publication Date:02 September, 2005
ISBN / ISBN-13:0814472907  /  9780814472903
List Price:$21.95
You Save:$21.94
Amazon Price:$0.01   (via Amazon marketplace seller)
 



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Editorial Review / Publisher's Information:

Product Description
Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in "Customer Service Training 101". This inspiring, comprehensive training manual offers readers an easy-to-implement approach for equipping their people with the skills they need to excel in this important role. This book addresses important customer service areas including: making a good first impression projecting a positive attitude developing trust, establishing rapport, and making customers feel valued confidently handling 'difficult' customers and situations interacting effectively face-to-face, and via telephone and e-mail.
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