The Big Book of Customer Service Training Games (Big Book Series) |
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| Title: | The Big Book of Customer Service Training Games (Big Book Series) |
| Author: | Peggy Carlaw
Vasudha Deming |
| Publisher: | McGraw-Hill |
| Type: | Book / Paperback |
| Publication Date: | 01 September, 1998 |
| ISBN / ISBN-13: | 0070779740 / 9780070779747 |
| List Price: | $25.00 |
| You Save: | $8.50 |
| Amazon Price: | $16.50 |
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This book is also available, brand-new, from 3rd-party marketplace sellers at Amazon.com, from $12.41.
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Editorial Review / Publisher's Information:
Product Description
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
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